Privacy Policy

Controller and scope of this policy

verbmelo, located at 14 Parchment Street, Winchester SO23 8AT, United Kingdom, is responsible for the processing of personal data described here, on every page of verbmelo.com and in the correspondence that follows from it. Questions about this notice can be sent to [email protected] or put to us on 01962 840317.

Data processed on this website

Each time a page is requested, the server notes the address of the requesting device, the date and time, the page and the browser that asked for it. These entries are needed to deliver the page, to keep the site stable and to trace faults, and they are removed after a short time.

If you write to us through the contact form or by email, we store your name, your email address, any telephone number you choose to give and the content of your message, in order to deal with your request.

Purposes and legal grounds

The information described here serves a limited set of purposes: running verbmelo.com without faults, answering your questions, preparing offers or agreements and meeting the duties that come with running a business.

Depending on the situation, we rely on your consent, on an agreement with you or the steps that come before it, on a duty imposed on us, or on our legitimate interest in a safe and working website. If you leave out the contact details we ask for, we may not be able to reply.

Cookies

Only what the pages need in order to work is stored. No advertising networks, no tracking across websites and no visitor profiles are involved, and nothing about your visit is passed on for marketing.

Your browser lets you review what is kept for this website, erase it and prevent it from being stored again. If you block entries that the site needs in order to function, some pages may not display correctly.

Service providers and transfers abroad

Personal data is not sold. Only the providers that host this website and run our email see it, and they act on our instructions under a written agreement; public bodies receive it only where we are obliged to disclose it.

If a provider operates servers or support staff abroad, data may leave the country in which we are established. We work only with providers who commit to the level of protection that the applicable law requires for such transfers.

How long we keep data

Data is stored for the period the purpose requires. Once the purpose no longer applies and no legal duty stands in the way, we delete the data or keep it in a form that no longer identifies anyone.

Server logs are held by our hosting provider for a short period and are then removed automatically. Correspondence stays with us while the matter is open and for a reasonable time afterwards, in case you come back to the same question.

Data security

We use technical and organisational measures to protect the data we hold against loss, manipulation and access by unauthorised people. The connection to this website is encrypted where your browser supports it.

No transmission over the internet can be guaranteed to be completely secure, so we cannot exclude every risk. Within our company, access to the messages we receive is limited to the people who answer them.

Your rights and how to use them

You can ask us at any time which data we store about you, request its correction or deletion, have the processing restricted, object to it or receive a copy in a common electronic format. Consent that you have given may be withdrawn at any time; the withdrawal applies from then on.

To use these rights, send a request to [email protected] or to our postal address. We may ask for details that allow us to identify you, so that data does not reach the wrong person, and we answer within the period the law provides.

Besides contacting us, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.